ONLINE REPUTATION MANAGEMENT SYSTEM
Build Your Online Reputation Through Review Canvassing
Negative online customer reviews can put a damper on your company’s digital marketing efforts, undermining a lot of time and work with the click of a button. However, you can take control of your company’s online reputation by utilizing Socius Marketing’s customized, innovative Review Canvassing and Management System, which allows you to regulate the conversation while generating positive reviews that reflect the high levels of customer service you provide.
HOW REVIEW CANVASSING WORKS
Your customers will receive personalized communication from your company inviting them to offer feedback directly to you. Instead of seeking out a review board where they can voice their opinions, you’re creating an easy way for them to tell you exactly what they think. This helps reduce the chance of negative reviews making it online.
Those who give a positive review will be automatically prompted to post it to one of your preferred review sites, such as Google or Facebook. However, negative reviews will be flagged for your attention, giving your company the opportunity to reach out before customers post online. You can reach out to see how the issue can be rectified and learn how you can better meet customer needs in the future.
Automated Review Management Systems for Businesses
Our review monitoring tool can be fully automated, allowing your staff to focus on day-to-day business and not waste countless hours managing the customer review process. Simply integrate the system with your existing customer relationship management (CRM) system and your clients will receive a review solicitation as soon as their appointment is over.
Our review canvassing system includes other valuable features:
- The option of posting 5-star reviews directly to your website as well as review boards
- The use of schema markup on your reviews page so they will show up on Google search result pages
- The choice of having your automated campaigns use email or text messaging
- The ability to create separate accounts for each of your locations so you can build unique campaigns
Additionally, all of your review data are aggregated on an easy-to-navigate dashboard. This allows you to track your company’s performance and quickly identify what your customers like or don’t like about how you are doing business. You can evaluate positive, negative, and neutral reviews, and even use word clouds to see the specific terms that most often appear in each.
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